In 2007, Lythgoes achieved a complete review of company practices in order to validate that their methods remain relevant and effective in satisfying customer goals. The newly applied processes are designed to enable Lythgoes to remain focused and driven towards exceeding customer expectations and to carry Lythgoes forward into serving customers for the future.

The key objectives for the company are:

• To maintain customer confidence in our products/services
  
• To remain competitive in the market
  
• To maintain our internal performance by monitoring our activities through our quality system and continuously improving our processes

The company seeks to achieve the above objectives by maintaining an effectively managed quality
assurance system which complies with the requirements of BS EN ISO 9001:2000. This system is defined
in the company’s quality manuals.

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